Frequently Asked Questions
Everything you need to know about your Hairvivi experience
What makes Hairvivi wigs different from other brands?
Hairvivi is known for our signature 4-in-1 tech which includes a pre-plucked hairline, pre-bleached knots, a pre-sewn elastic band, and our unique piano-key elastic net for a truly glueless, natural fit.
How long does shipping take?
For in-stock items, orders are typically processed within 24-48 hours. Shipping usually takes 3-5 business days via DHL or FedEx, depending on your location.
Can I dye or bleach my Hairvivi wig?
Yes, our wigs are made from 100% high-quality human hair. You can dye or bleach them; however, we recommend consulting a professional stylist to maintain the hair's integrity.
What is your return policy?
We offer a 15-day return policy for items in their original, un-altered condition (lace uncut, hair unwashed). Please contact our customer support team to initiate a return request.
Do I need to use glue to secure my wig?
No, our wigs are specifically designed for glueless wear. The combination of our adjustable elastic bands and precision-fit caps ensures a secure hold without the need for adhesives.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through partners like Klarna and Afterpay to make your luxury hair purchase more accessible.