Returns & Exchanges
At Hairvivi, we want you to be completely satisfied with your purchase, which is why we offer a 15-day return policy for items in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated or styled to qualify for a full refund.
Initiate Your Request
Contact our customer service team via email within 15 days of receiving your package to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the wig in its original packaging, ensuring the lace is intact and all included accessories are inside the box to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our designated warehouse facility.
Inspection and Refund
Once our quality control team verifies the item is in its original state, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing